Recognise the impact of good customer service and ways you can improve it. This elearning course is:
- Suitable for all users;
- Available in English.
There are 3 core objectives of this interactive elearning course:
1.Understand the impact customer service can have on your business.
2.The importance of communicating with your customer on a level that makes sense to them.
3.Learn what matters most to customers and how this can influence further opportunity.
- What is Customer Service
- The Importance of First Impressions
- Active listening
- Open/Closed Questions
There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts.
25 minutes + 5 minutes of questions.
The user will receive a certificate in pdf format upon successful completion of the elearning course and knowledge check.
Each purchase is for a licence for a single user. The user has access to all the elearning course material for 6 (six) months via our web based elearning platform.