Customer Service

Product Description

Recognise the impact of good customer service and ways you can improve it. This elearning course is:

• Suitable for all users;
• Available in English.

There are 3 core objectives of this interactive elearning course:

1.Understand the impact customer service can have on your business.

2.The importance of communicating with your customer on a level that makes sense to them.

3.Learn what matters most to customers and how this can influence further opportunity.

1. What is Customer Service
2. The Importance of First Impressions
3. Active listening
4. Open/Closed Questions
5. Complaints

There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts.

25 minutes + 5 minutes of questions.

The user will receive a certificate in pdf format upon successful completion of the elearning course and knowledge check.

Each purchase is for a licence for a single user. The user has access to all the elearning course material for 6 (six) months via our web based elearning platform.