Conflict Resolution

Product Description

Understand what conflict is, how it affects you and your team and how to handle it.. This elearning course is:

• Suitable for all users;
• Available in English.

There are 3 core objectives of this interactive elearning course:

1.Understand different types of conflict and what their root causes are.
2.The importance of learning to interpret why conflict occurs and how to deal with it.
3.The key principals of how good management can help create a low conflict environment.

1. Conflict Approach
2. Time and Perspective
3. Setting Goals
4. Team and Individual Empathy

There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts.

30 minutes + 5 minutes of questions.

The user will receive a certificate in pdf format upon successful completion of the elearning course and knowledge check.

Each purchase is for a licence for a single user. The user has access to all the elearning course material for 6 (six) months via our web based elearning platform.