Negotiation Skills

Product Description

The key communication skills helping enable you towards a win-win outcome. This elearning course is:

• Suitable for all users;
• Available in English.

There are 3 core objectives of this interactive elearning course:

1.Effective communication and interpreting body language.
2.When and how to be assertive while negotiating.
3.Active listening, empathy and attentiveness and why they are key.

1. What is Negotiation
2. Tone, Tempo and Clarity
3. Non-Verbal Communication
4. Active Listening
5. Assertiveness

There is a knowledge check at the end of the course with a standard pass mark of 80% and unlimited attempts.

35 minutes + 5 minutes of questions.

The user will receive a certificate in pdf format upon successful completion of the elearning course and knowledge check.

Each purchase is for a licence for a single user. The user has access to all the elearning course material for 6 (six) months via our web based elearning platform.